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2 Review of the Characteristics and Outcomes of Calls Made to an Out-of-Hours Palliative Care Team
  1. Paula Cook
  1. Princess Alice Hospice, Esher

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Introduction: Many hospice teams offer telephone out-of-hours (OoHs) support but minimal data exist about call volume, characteristics and outcomes. This project reviewed calls during October and November 2008 and March 2009, to establish call patterns and outcomes, enabling targeted service development. Project aims: This project aimed to identify: specific characteristics and outcomes of OoHs calls; caller profile and service requirements; and critical …

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