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107 building a Resilient work Force
  1. Dr Susan Salt, Medical Director,
  2. Rebekah Clitherow, Team Leader and
  3. Ian Baxter, Chaplain
  1. Trinity Hospice and Palliative Care Services
  2. Linden Centre, Trinity Hospice and Palliative Care Services
  3. Trinity Hospice and Palliative Care Services, Blackpool

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Background: Trinity Hospice and Palliative Care Services is a large hospice providing a comprehensive specialist palliative care service for both adults and children who live in Blackpool, Fylde and Wyre, Lancashire. The service employs 180 staff and around 600 volunteers work across the organisation. Senior managers recognised the emotional burden that may be experienced by staff and volunteers working in the organisation. A framework of support in order to develop and maintain resilience has been developed. All staff are informed of the framework at induction. Leaflets reminding staff and volunteers of the framework are widely available.

The Framework:

  • ▶▶ One session within the annual mandatory training day for staff covers the concept of resilience and how staff can maintain their emotional as well as physical health, led by the counselling team leader

  • ▶▶ Quiet spaces are available throughout the hospice where staff and volunteers are encouraged to take a 5-minute break when needed, including the chapel, log cabin, garden and staff coffee area

  • ▶▶ A monthly 15-minute period of reflection combining music and pictures led by a member of hospice staff

  • ▶▶ Self-referral or referral by a line manager to the hospice-based counselling service, where an assessment is made of the staffs’ or volunteers’ needs.

Therapeutic options available include: access to six sessions of complementary therapy; one-to-one counselling with one of the hospice counselling team; referral for support from one of two external counselling and complementary therapy providers with whom the hospice has a contract. Outcome: Increased awareness and a clear framework of support has increased the number of staff members seeking appropriate support. The feedback from staff members has been positive. The number of staff and volunteers using the service will be presented.

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